COMMERCIAL POLICY
Centro Comercial Fátima–Vitória do Sobral S.A. offers products for sale on ccfatima.com. Our e-commerce services are available to end consumers, professionals and companies.
For professionals, we recommend contacting us to discuss possible commercial terms.
These general terms and conditions of sale exclusively govern the offer, transmission and acceptance of orders placed on ccfatima.com by consumers of the Centro Comercial Fátima–Vitória do Sobral S.A. online store.
The “Consumer” must provide us with a valid email address or other contact details that are correct and complete, accepting that we may contact them using these details whenever necessary.
HOW TO PLACE AN ORDER
To place an order on ccfatima.com, the user must have an email account and their browser must be configured to accept cookies and pop-ups, in order to enjoy all the browsing features of the store.
Placing an order on ccfatima.com is easy:
- Find the products you wish to purchase;
- Add the selected products to the shopping cart;
- Proceed to checkout;
- Select the payment method;
- Review your order;
- Confirm your order;
- You will receive an order confirmation and validation by email;
An order confirmation will be sent to your email address. We recommend that you print or download a copy for future reference.
We reserve the right to refuse your order or cancel it even after automatic confirmation.
By submitting the order form, you accept the general terms and conditions of purchase, as well as any other conditions available on ccfatima.com through links, including the general terms and conditions of use.
The Seller may not process orders in the following situations: when there is insufficient assurance of payment; when orders are incomplete or incorrect; or when the products ordered are no longer available. In these cases, we will inform you by email that the sales contract has not been concluded and that the Seller has not proceeded with the sale, specifying the reasons.
If products displayed in the online store (ccfatima.com) are no longer available when you last accessed the website or when the Seller receives the order, the Seller shall inform you of their unavailability within 30 days of receiving the order.
Payment should only be made after we have confirmed the availability of the requested item.
If an order and the corresponding payment have been made for products that are no longer available, the Seller will refund the amount paid for the unavailable items.
RIGHT TO REFUSE OR CANCEL AN ORDER
Centro Comercial Fátima–Vitória do Sobral S.A. reserves the right to refuse any order for any reason. We also reserve the right to cancel any order, even if it has already been accepted by us, without liability for any damages or costs, in the following situations, among others:
* The product is no longer available/in stock (payments will be refunded);
* The billing information is incorrect or cannot be verified;
* The order is flagged by our Security Systems as incorrect or potentially fraudulent;
* The bank transfer payment for the order has not been received by us within 7 business days after order validation;
* If we believe that you are under 16 years old;
* If we believe that you are a reseller;
* There is an error in the quoted price;
* It is not possible to deliver to the address provided.
DATA VERIFICATION
After receiving the order, we may carry out certain checks before validating it. These checks may include address verification, credibility checks and fraud prevention. Regarding fraud prevention, we carry out partially automated checks on all orders to filter unusual, suspicious or potentially fraudulent transactions. Suspected fraud will be investigated and, where necessary, processed. By confirming your order, you agree to these conditions.
PAYMENT METHODS
All orders placed on our platform must be paid in advance by ATM/Multibanco or bank transfer. Please do not attempt to pay by any other method not specified. If you do so, we cannot be held responsible for loss of payment or any other resulting damages.
CAPACITY TO CONTRACT
When purchasing products made available by Centro Comercial Fátima–Vitória do Sobral S.A., the buyer must have the legal capacity to enter into a contract in accordance with applicable law.
SUBJECT OF THE CONTRACT
The contract concerns the sale of products intended for any company or adult national or international citizen. The characteristics of the products are described on the respective pages of this website, as well as the specific details of each transaction that may be carried out in this store.
EXCHANGES AND RETURNS
Products from Centro Comercial Fátima–Vitória do Sobral S.A. are sent to the customer in suitable packaging to prevent damage.
Products may be exchanged or returned within 15 days, provided that they remain in their original condition. Original packaging must not have been opened and must be in perfect condition.
Products for exchange or return must be sent by registered mail in suitable packaging (we suggest reusing the same box in which you received the products), always accompanied by the corresponding invoice.
For returns, Centro Comercial Fátima–Vitória do Sobral S.A. will refund the customer the value of the products, excluding shipping costs. You must provide us with your NIB/bank details for the refund.
For exchanges, shipping costs are borne by the Customer.
The customer may always choose to return or exchange an item purchased online at the Centro Comercial Fátima–Vitória do Sobral S.A. store in Fátima.
RETURNING A DAMAGED OR DEFECTIVE ITEM
Upon opening the package and discovering that an item is damaged or defective (including missing parts), the customer must contact us by email or telephone. Whenever possible, we will send the missing or defective part directly to the customer, subject to proof being provided by email.
If this is not possible, the customer must return the damaged/defective item in its original packaging and inside a sturdy box (which may be the shipping box), by registered mail.
If an identical item is available (or a similar one with the customer's consent), it will be sent at no additional cost. If the same item is unavailable, the value of the item will be refunded. Shipping costs will not be refunded.
PRICE AND VALIDITY PERIOD
The prices indicated for each product include VAT. Only shipping costs need to be added, and these are automatically calculated according to the destination. The prices and conditions indicated are those valid at that time and remain in force only for the duration of the session. In the order confirmation information, before the buyer accepts the transaction, the prices of each selected item and the applicable shipping costs, as well as any applicable promotions or discounts, are clearly specified.
When the customer completes an order, they will receive an email containing a document indicating the product(s) selected and the total cost of the order. A legal sales document will also be included with the order.
These prices are valid only in the online store and may therefore differ from those charged at the physical establishment.
DELIVERY INFORMATION
ORDER DELIVERY
The order will only be shipped after payment has been verified and confirmed.
Orders are delivered by courier or CTT within 5 business days in mainland Portugal, 7 business days to the Islands, 10 business days to Europe and 15 business days to other countries.
The customer should not accept the order if the package is not in suitable shipping condition. The box must not show signs of tampering with its contents or of having been crushed.
If payment is not made within 7 business days using the specified method – bank transfer or Multibanco – the order will be automatically cancelled.